Ethiopia: Server and Application Administrator LICA-6

Background Information - Job-specific

UNOPS and the ECA have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa’s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization’s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA’s Public Information and Knowledge Management Division (PIKMD) strategic intent. It is with this objective that UNOPS advertises these opportunities in partnership with ECA.

Functional Responsibilities

These positions are located in the Core Infrastructure Unit, of the Information and Communications Technology Services Section of the Public Information and Knowledge Management Division. Incumbents typically report to an Information Systems Officer or a more senior Officer.
1.Operates ECA’s Data Center, enforcing the policies, standards and procedures, applying the naming conventions for servers/applications, monitoring and controlling power provisioning and environmental aspects, monitoring server operations and taking actions to restore service.

• Provisions and de-provisions servers
• Deploys, installs and configures servers OS and server applications
• Carries out Disaster Recovery policies and operations
• Participates as a specialist in IT infrastructure in systems development teams
• Analyzes and determine appropriate layout of all equipment in data center with help of balancing and cooling
• Monitors and supervise all data center solutions.
• Monitors all data center assets for tracking information.
• Oversees capacity planning, perform power audits and ensure appropriate supply of power to all equipment
• Maintain standards of service levels at all times, ensure response with timeframe and manage all available services
• Plans day-to-day work and supervises other staff as required
• Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
• Configure / add new services as necessary
• Maintains operational, configuration, or other procedures
• Performs periodic performance reporting to support capacity planning
• Performs ongoing performance tuning, hardware upgrades, and resource optimization as required
• Configure CPU, memory, and disk partitions as required
• Maintain data center environmental and monitoring equipment
• Reviews and recommends enhancements to servers technologies
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies
• Provisions and de-provisions servers

• Performs other related duties as required

• Perform website Administration and support function.

• Manage web environment design, deployment, development and maintenance activities. Perform testing and quality assurance of web sites and web applications.

• Collaborate with development teams to discuss, analyze, or resolve usability issues.

• Identify or address interoperability requirements.

• Test new software packages for use in web operations or other applications.

• Set up or maintain monitoring tools on web servers or web sites.

• Test backup or recovery plans regularly and resolve any problems.

• Document installation or configuration procedures to allow maintenance and repetition.

• Implement updates, upgrades, and patches in a timely manner to limit loss of service.

• Identify, standardize, and communicate levels of access and security.

• Inform web site users of problems, problem resolutions or application changes and updates.

• Perform user testing or usage analyses to determine web sites' effectiveness or usability.

• Evaluate or recommend server hardware or software.

• Develop web site performance metrics.

• Determine sources of web page or server problems, and take action to correct such problems.

• Implement web site security measures, such as firewalls or message encryption.

• Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.

• Administer internet/intranet infrastructure, including components such as web, secure file transfer protocol (SFTP), news and mail servers.

• Collaborate with web developers to create and operate internal and external web sites, or to manage projects.

• Install or configure web server software or hardware to ensure that directory structure is well-defined, logical, secure, and that files are named properly.

• Test issues such as system integration, performance, and system security on a regular schedule or after any major program modifications.

• Check and analyze operating system or application logfiles regularly to verify proper system performance.

• Evaluate testing routines or procedures for adequacy, sufficiency, and effectiveness.

3.Perform database Administration and support function

• Database definition / redefinition: defines data elements, relationships among elements, programs, reports, etc. and data standards
• Participate in making Selection / Procurement of hardware, software, and services
• Database design / redesign: structures database (including designs of mapping and search strategies), designs Data Element Dictionary/Directory (DED/D, designs database support software
• Database creation: collects data, implements data definitions, implements the Data Element Dictionary/Directory (DED/D) and implements database support software
• Integrity/ Security: designs and develops integrity checks to the system (including validation rules), implements failsafe procedures (backup and recovery), specifies and implements audit trails and loggings (e.g., recording of the updates and changes to the database), defines auditing requirements, provides security authorization and assigns passwords
• Maintenance/ Management: maintains DED/D, updates database definitions, maintains database documentation and develops policies and practices for data usage
• Performance monitoring and evaluation: reviews and evaluates performance of automated data activities, reviews and evaluates procedural data activities, initiates system improvements (redefinition, restructure database, new procedures, new procurements, etc.), determines economics of data usage (e.g., assesses impact of changes), maintains awareness of the state of the art in database technology
• Enforcement: develops and administers database control procedures, determines compliance with established standard usages, is responsible for access control and security of the database
• Liaison with users for assistance and information, with systems and applications analysts/programmers for information, and compliance with standards and with organizational management
• Training users, and staff

4.Perform Virtual Servers Administration function:

• Manages/Virtualizes physical equipment using VMware technology
• Researches, designs, develops, and test computer or computer-related equipment
• Provides technical support to designers, procurement Unit, suppliers, engineers and other team members throughout the product development and implementation process.
• Tests and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
• Monitors functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications
• Analyzes information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications
• Administrates and manages virtual servers

5.Perform Virtual Desktop Administration function:

• Analyzes user needs and recommend appropriate hardware
• Designs, configures, and supports Enterprise Desktop Virtualization Technologies (VMware View)
• Manages Virtual Desktop Infrastructure (VDI) utilizing Citrix, VMWare, and Windows 7
• Manages VM Environment for Desktops
• Performs migration of end user account into virtual environment
• Performs operational check to verify proper operational performance
• Provides operational overview of virtual service to end user
• Works with customers to resolve desktop problems and service requests such as software installations remotely, Remote Desktop Connection, using tools such as SMS, Remote Desktop Connection, Active Directory, etc.
• Manage various server and client hardware platforms to include Windows-based servers and clients, to include desktop PCs and laptops
• Troubleshoots issues related to virtual desktops
• Performs other related duties as required
• Operates and administers remote access solution for users, including Netscalers, Citrix servers farms, web interfaces, Xenapp application provisioning and RSA servers
• Installation and configuration of multiple Citrix Access Gateway Enterprise and Citrix Netscaler SSL/VPN solutions facilitating extranet connectivity to trusted company resources
• Design, Implementation and Support of a multi-farm highly available Citrix XenApp environment, Citrix XenDesktop, Application Manager, Provisioning Services, Netscaler Gateway, Web Interface and Storefront
• Configure and troubleshoot Citrix Netscaler and Netscaler Gateway for access to applications and virtual desktops hosted in backend Xenapp or Xendesktop farms from any desktops, laptops, and mobile devices (ipad, iphone, droid, etc)
• Configuring authorization and authentication (RSA, Radius, Smart cards, LDAP, etc) on various Citrix security appliances and products i.e. Netscaler Gateway, Access Gateway etc.
• Group Policy Configuration for Citrix Netscaler VPX
• Manage and support, Citrix XenApp, XenDesktop & Citrix Web interface.
• Perform general administration of servers (upgrades, patching & installs).
• Provide direct and remote escalated application/server support in Citrix environments.
• Cross train team members on Citrix design and administration.
• Manage Citrix application builds, release cycles, patching and test schedules.
• Work on projects as subject matter expert on Citrix platforms
• Document all operational processes and procedures to manage all aspects of the deployed systems
• Create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.

Work implies frequent interaction with the following:

Information Systems Officers and other IT specialists throughout the United Nations

Senior administrative staff and focal points in user offices.

Sales and technical personnel of hardware/software vendors and contractors

Results Expected: Provides reliable technical and assistance to senior IT staff in support of activities related to the design, development and usage of various Networks and Communications systems applications. Consistently applies relevant standards and guidelines. Efficiently processes work and requisite follow-up, provide technical advice as needed. Effectively, and in a timely manner, interacts with colleagues and user groups.

Education/Experience/Language requirements

Education: High school diploma or equivalent. Diploma or certification in IT, Networking or System Administration is desirable.**
Experience**: Six years of experience in networks and communications systems administration, and maintenance, satellite link maintenance, or related area.

Language: English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage

Contract type, level and duration

T**his is a local position and therefore it is open to only Nationals of Ethiopia.**
Contract type:Local Individual Contractor
Contract level: LICA 6
Contract duration: Five months
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Interested applicants should apply using the link below:
https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=15942